The Central Consumer Protection Authority on Thursday directed e-commerce entities to sell specified Ayurveda, Siddha and Unani medicines when customers upload valid medical prescriptions from registered doctors on the platform. The requirement shall be applicable for the medicines specified under Schedule E(1) of the Drugs and Cosmetics Rules, 1945. Schedule E lists toxic substances under Ayurveda (including Siddha) and Unani systems of medicine. It is necessary to take such medicines under medical supervision.
“Consumption of such drugs without medical supervision can lead to serious health complications. E-commerce platforms have been advised to facilitate sale or sale of such drugs only with a valid prescription from a registered Ayurveda, Siddha or Unani practitioner.” shall be uploaded on the platform by the user only after the languages to be printed.
In February 2016, the Ministry of AYUSH issued a public notice informing stakeholders that such drugs need to be taken under medical supervision and they should be avoided online without medical consultation. Under Section 18 of the Consumer Protection Act, 2019, the CCPA stated that it is empowered as a class to protect, promote and enforce the rights of consumers and to prevent infringement of the rights of consumers.
The regulator is empowered to prevent unfair trade practices and ensure that no person indulges himself in unfair trade practices. The CCPA said it is continuously monitoring the issues affecting consumer welfare.
Recently, the watchdog issued guidelines to prevent unfair trade practices and protect consumer interests regarding the imposition of service fees in hotels and restaurants. It has also issued guidelines for prevention of misleading advertisements and advertisements.
In order to protect consumer rights while making online purchases, CCPA has issued an advisory to all Marketplace e-commerce entities to ensure that sub-rule (i) of Rule 6 of the Consumer Protection (E-Commerce) Rules, 2020 5) Essentially the details of vendors have been given. displayed on the platforms. Details such as the name and contact number of the concerned Grievance Officer should be provided in a clear and accessible manner, and prominently displayed to the users on the platform. According to the statement, the CCPA has also issued safety notices to alert and caution consumers to purchase goods that do not have a valid ISI mark and are in violation of mandatory BIS standards.
While the first safety notice was issued in respect of helmets, pressure cookers and LPG cylinders, the second safety notice was issued in respect of household items including electric immersion water heaters, sewing machines and microwave ovens.