PSU of Indian Railways, Indian Railway Catering and Tourism Corporation Limited (IRCTC) has launched e-Catering services through its specially developed website www.catering.irctc.co.in as well as its e-Catering App Food on Track. In a move aimed at making its e-Catering services more customer-centric, Indian Rail Railways has started WhatsApp communication for passengers to order food through e-catering services. For this, business WhatsApp number +91-8750001323 has been started.
two-stage implementation
Initially, two phases of implementation of e-catering services through WhatsApp communication were planned. In the first step, the business WhatsApp number will send a message to the customer booking an e-ticket to opt for e-catering services by clicking on the link www.ecatering.irctc.co.in.
With this option, customers will be able to book food of their choice from restaurants of their choice available at stations directly through IRCTC’s e-catering website without the need to download an app.
In the next phase of services, the WhatsApp number will be able to become an interactive two-way communication platform for the customer, wherein the AI powered chatbot will handle all queries on e-catering services for passengers and also book food for them.
Initially, WhatsApp communication for e-catering services has been implemented on select trains and passengers and based on customer feedback and suggestions, Railways will enable it in other trains as well.
According to Indian Railways, around 50000 meals a day are being served to customers through IRCTC’s e-catering services, which is enabled through its website as well as app.
two-stage implementation
Initially, two phases of implementation of e-catering services through WhatsApp communication were planned. In the first step, the business WhatsApp number will send a message to the customer booking an e-ticket to opt for e-catering services by clicking on the link www.ecatering.irctc.co.in.
With this option, customers will be able to book food of their choice from restaurants of their choice available at stations directly through IRCTC’s e-catering website without the need to download an app.
In the next phase of services, the WhatsApp number will be able to become an interactive two-way communication platform for the customer, wherein the AI powered chatbot will handle all queries on e-catering services for passengers and also book food for them.
Initially, WhatsApp communication for e-catering services has been implemented on select trains and passengers and based on customer feedback and suggestions, Railways will enable it in other trains as well.
According to Indian Railways, around 50000 meals a day are being served to customers through IRCTC’s e-catering services, which is enabled through its website as well as app.