Last Update: December 24, 2022, 11:43 AM IST
Indian Railways will have to pay passengers for the stolen goods.
Passengers can also visit RPF help posts located at major railway stations to lodge complaints.
There are certain procedures that passengers must follow in order to file a compensation claim if their luggage is stolen on a moving train or at a station. In accordance with the law, after calculating the value of the missing goods, Indian Rail Passengers will have to pay for the stolen goods.
How to report theft of luggage from train or railway station?
According to the information given on the website of Indian Railways, in case of theft of luggage, robbery or dacoity in running trains, the passenger can approach the railway conductor, coach attendant, guard or GRP escort. FIR forms will be sent to you, which you need to fill carefully and submit.
After receiving the complaint, the police station will take appropriate action. Passenger is not required to stop his journey to report any crime to the police. Passengers can also visit RPF help posts located at major railway stations to lodge complaints.
Luggage limits on trains:
Only in cases where the amount of booked baggage has not been specified in advance by the consignor and the prescribed percentage charges have not been paid. Financial liability is limited to Rs 100 per kg. But as long as the amount claimed does not exceed the declared value of the goods at the time of booking, the consignor shall be eligible to receive the amount claimed provided he has paid a percentage fee in addition to the declared value of the goods . Consignment. Passengers can inquire about the method of paying the percentage fee at the Baggage Reservation Office.
Project Amanat
Under Operation Amanat, the Railway Protection Force has launched a drive to make it easier for passengers to find their lost bags. On the website of the concerned Railway Zone – https://wr.indianrailways.gov.in/ – the RPF personnel of the respective divisions post the description and photo of the lost luggage. Passengers can pick up their luggage from the station by visiting the website.
Passengers can check to see if their luggage, which was lost or misplaced at rail facilities or on trains, is still available at Lost Property Office Centers located at stations.
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